MD’S CREDENTIALS

Member of the Project Team tasked with developing and implementing the Free Basic Electricity Tariff (eThekwini Municipality).

Launched the eThekwini Electricity Contact Centre (24/7/365 Call Centre).

Reengineered the eThekwini Municipality Customer Service Centres (seamless operation and integration of 30 remote customer service sites).

Developed the concept paper on BPO and the second economy (AsgiSA) and the SABS/SANS Contact Centre industry standard for the Department of Trade and Industry (the dti).

Mobilized service delivery communications and stakeholder support for the Cederberg Local Municipality (WC012), Western Cape.

Lead Project Coordinator: Comprehensive Assessments of Local Government (KZN)

Team Leader: Uthukela District Municipalities – Comprehensive Assessments of Local Government

Provincial LGTAS Team Leaders Coordination: LGTAS Portfolio

Governance & Administration Expert: Ndwedwe/Maphumulo Municipalities (KZN CoGTA)

KEY POSITIONS HELD:

Manager: Customer Services, eThekwini Municipality (Electricity)

Manager: Contact Centre (Call Centre), eThekwini Municipality (Electricity)

Manager: Customer Service Centres, eThekwini Municipality (Treasury)

Deputy Director: Contact Centre Policy Support, Department of Trade & Industry (the dti)

Chief Director/Executive Manager: Municipal Billing Systems

Service Delivery Facilitator (Project Consolidate)

Department of Provincial and Local Government (the dplg)

Department of Cooperative Governance & Traditional Affairs (CoGTA)